Smart City – CEBS Worldwide

What We Love

The Most Enjoyable
Stay

Travel and Hospitality

In-room Voice Concierge

An intelligent in-room voice concierge that lets guests request services, control room settings, and access information through natural voice commands. It enhances guest comfort, streamlines hotel operations, reduces staff load, and delivers a seamless, contactless, 24/7 digital assistant experience.

Smart Access & Keyless Entry

A mobile-based smart access solution that enables guests to unlock rooms, manage entry permissions, and access facilities directly from their phones. It eliminates physical keys or cards, speeds up check-in, enhances security, and delivers a seamless, contactless, and modern entry experience for hotels and resorts.

Digital Twin for Energy Management

A digital twin powered energy management solution that creates a real-time virtual model of hotel or resort facilities. It monitors consumption, predicts inefficiencies, and optimizes HVAC, lighting, and equipment performance. AI-driven insights reduce energy costs, enhance sustainability, and support data-driven operational decisions across the property.

Guest Sentiment Analytics

An AI-driven sentiment analytics solution that captures and interprets guest feedback across reviews, surveys, and interactions. It identifies satisfaction trends, detects issues early, and reveals actionable insights to improve service quality. Hotels gain a real-time understanding of guest emotions, enabling proactive engagement and enhanced overall guest experience.

AI Powered Autonomous Workforce (AI Agents)

AI-powered autonomous workforce agents that engage customers with goal-driven, human-like conversations. They increase conversions, reduce drop-offs, and guide users to completion with consistent accuracy. Fast to deploy and measurable within weeks, these agents deliver effective, opportunity-maximizing interactions that drive revenue and enhance customer experience across every touchpoint.

AI Voice Concierge

Streamlines reservations with natural, conversational booking. Guests ask for dates, rooms, rates, and upgrades; the agent checks availability, applies loyalty perks, secures payment, and sends confirmations. It handles modifications, cancellations, group blocks, upsells, and multilingual requests, syncing with PMS and channel inventory for accuracy and friction.